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Frequently Asked Questions

I have no assembly instructions, can you help?

If assembly instructions haven't arrived with your order, please get in contact with a member of our support team either using the chat below, or via t...

Can you take away my older furniture?

Unfortunately, at this time we are unable to take away your old furniture. This is something that we are looking at offering in the future. 

Do furniture items come flat packed?

In most cases, our products will come flat packed and require some element of assembly. Don't worry though, instructions will be provided. For cert...

I’ve just ordered a product, what happens next?

Upon placing your order, you will receive a confirmation email to let you know that we have processed your order correctly.   After the product has been a...

Can I order a fabric sample?

Of course. For most of our items we can arrange to have a sample delivered straight to your door at no charge. Just use our live chat, or give us a call and...

Can I view a product in a store?

We currently have a showroom under construction in Essex, with the goal to unveil this late 2017.  We also want the opportunity to meet our growing nati...